MSA ADRIA
  • Hrvatski
  • English
  • Español
  • Français
  • Deutsch
  • Русский
  • Slovenščina
  • Italiano
  • Türkçe
  • 日本語
  • 中文 (中国)
  • Čeština
  • Polski

MSA IS USEFUL TO ANYONE

Who needs to make reliable measurements of customers habits
Who wants to be sure what and where the problems are in everyday dealings with customers
Who needs to have safe information on employees need an extra encouragement, enticement and education
Who want to see boost in revenues and profits

KEY SERVICE SEGMENTS

  • Attractiveness of exterior
  • Cleanliness and arrangement of interior
  • Atmosphere
  • Staff approach
  • Staff skills
  • General impression

WHY IS MYSTERY SHOPPING A GOOD THING

  • Grants information on which procedures are respected and which are not
  • Facilitates better understanding of modern customers needs and wants
  • Motivates staff to give everything they can, know and need
  • Compares service quality and prices with your peers
  • Improves service quality in order to achieve a better and lasting customer relationship
  • Makes a positive impact on customer satisfaction

WHY MSA

  • Very strong field service
  • Short delivery deadline
  • Premium service combined with most affordable prices
  • Sales activation and service empowerment
  • Know-how in organizing complex market research and mystery shopping
  • Cutting edge online database for user friendly mystery shopping experience
  • Guarantee of the most reliable service according to MSPA, IASE and ESOMAR certificates
  • Great analytics, data description, synthesis, deep insight and marketing consultation

Strategic partners